CPBC emails you—a patient has complained about you. The clock starts ticking. This session decodes the CPBC complaints and investigations processes, and the pressure points that decide outcomes, from first contact through Inquiry Committee scrutiny to resolution or hearing. Learn how to frame your response, manage risk, and keep leverage—so you protect your licence, your reputation, and your future.
Don’t improvise under investigation. Execute a plan. Protect your license. Your reputation. Your livelihood.

Sponsored by Pharmacy U